Bring Shoppers Back to Their Carts
Turn unfinished checkouts into timely conversations with ALAbrish Technologies. Connect cart events to messaging journeys, let AI answer purchase questions, and help shoppers pick up where they left off.
Give shoppers a reason to return
A forgotten cart, an unanswered question, and a payment problem need different follow-ups.
Start with the cart
Use cart events from your connected store to trigger a recovery journey. Bring available product and checkout details into the conversation.
Answer before you offer
Let AI agents address questions about delivery, returns, or product details using your approved information—not a discount by default.
Choose an eligible channel
Reach shoppers through connected channels such as WhatsApp, Instagram, or Messenger, where consent and platform rules allow.
Make the next step clear
Share a checkout link or offer a supported payment flow in chat. Keep the path from question to purchase short.
Keep people in the loop
Move complex questions into the shared inbox so a teammate can continue with the conversation history in view.
Build recovery around what stopped the sale
Use journey branches and shopper replies to choose a more useful next message.
Just distracted
Send a concise reminder with a clear route back to checkout. Give the shopper time to return before considering another follow-up.
- Cart reminder
- Checkout link
- Timed follow-up
Build a recovery journey with clear boundaries
Connect the data, decide the timing, and define when messages should stop.
- 1
Step 01
Connect your store data
Use a suitable integration from the 150+ integration ecosystem to bring available cart and order events into your workflow. Confirm the fields your journey needs.
- 2
Step 02
Define who qualifies
Set entry conditions around cart status, contact eligibility, and the data your store provides. Exclude shoppers who should not receive a recovery message.
- 3
Step 03
Write the conversation
Create a helpful opening, a clear checkout action, and reply paths for common questions. Prepare approved templates where the channel requires them.
- 4
Step 04
Set delays and exits
Space out follow-ups and use available purchase events to exit shoppers who complete checkout. Include opt-out and team-handoff paths.
- 5
Step 05
Review and refine
Use messaging analytics alongside connected order data to assess responses and purchases. Adjust timing, wording, and offers based on what you can verify.
More channels, without more repeated reminders
ALAbrish brings WhatsApp, Instagram, Messenger, Telegram, and TikTok conversations into one platform. Recovery outreach depends on each channel’s capabilities, contact permissions, and messaging rules.
Choose the right route
Build outreach around an eligible contact and connected channel—not every channel at once.
Respect channel requirements
Plan for opt-ins, approved templates, and messaging windows where required.
Keep replies together
Let your team handle recovery questions alongside other customer conversations in the shared inbox.
Separate recovery from broadcasts
Use cart-triggered journeys for unfinished purchases and broadcasts for broader, permission-based campaigns.
Find what helps shoppers finish checkout
Read messaging performance alongside store results. A delivered reminder is a starting point, not proof of a recovered sale.
Check message delivery
Review available delivery signals to identify reachability or template issues before rewriting the offer.
Learn from replies
Look for recurring questions about sizing, shipping, returns, or payment. Use those questions to improve both your recovery messages and storefront.
Review journey timing
Compare results across different delays. Find a useful moment to follow up without crowding the shopper.
Connect purchases carefully
Use available order events to understand which contacted shoppers purchased. Keep your attribution window clear when reporting recovery results.
Evaluate incentives
Review whether offers contribute to purchases worth recovering. Avoid treating a larger discount as the only way to improve a journey.
Improve team handoffs
Review conversations that needed human support. Update approved AI answers where appropriate and keep sensitive cases with your team.
Abandoned cart recovery, explained
What to know before building your first journey.
A connected store supplies a cart event that starts a journey. You define eligibility, message timing, reply paths, and exit conditions. AI agents can answer questions, while your team handles conversations that need personal attention.
Every conversation, one AI that never sleeps.
See how ALAbrish turns chats on five channels into revenue — in a 30-minute walkthrough.
