Turn Customer Conversations Into Your Next Move
Keep customer conversations and follow-up connected with ALAbrish Technologies. Bring WhatsApp, Instagram, Messenger, Telegram and TikTok into a shared inbox, with AI and automation that help your team act on every opportunity.
A CRM built around what customers say
Give your team the conversation context to answer clearly, follow up thoughtfully and keep customers moving.
One shared place to respond
Handle conversations across five messaging channels in a shared inbox. Keep customer replies out of scattered apps and in your team's daily workflow.
AI that handles the opening questions
Use AI agents to answer routine questions and collect initial needs before your team takes the next step.
Follow-up with a clear path
Build journeys that move from an initial question to qualification, a useful reply or a timely follow-up.
Connect the tools you already use
Use 150+ integrations to connect conversation workflows with the systems that support your business.
Keep buying close to the conversation
Offer payments in chat where supported, so a customer who is ready to buy has a clear next step.
Make each conversation useful to the next
Support acquisition, sales and service without treating every message as a fresh start.
Capture interest
Turn incoming questions on Instagram, WhatsApp and your other messaging channels into structured conversations. Let AI ask the opening questions so your team can understand what the customer needs.
- Welcome new inquiries
- Ask qualifying questions
- Identify the next step
Build a repeatable customer conversation flow
Start with one customer journey, then extend what works across your connected channels.
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Step 01
Connect your messaging channels
Bring WhatsApp, Instagram, Messenger, Telegram and TikTok conversations into the shared inbox.
- 2
Step 02
Define what you need to learn
Choose the opening questions that help your team understand intent, requirements and readiness to buy.
- 3
Step 03
Build the response journey
Configure AI agents and the journey builder to answer common questions and guide customers toward an appropriate next step.
- 4
Step 04
Connect your business systems
Use available integrations to link your conversation workflow with relevant tools and reduce unnecessary switching.
- 5
Step 05
Review and refine
Use analytics to review conversation activity and improve your replies, journeys and follow-up approach.
Let AI handle repetition, not every relationship
Automate predictable exchanges while keeping your team available for conversations that need care, nuance or a commercial decision.
Answer the recurring questions
Give AI agents a defined role in handling routine product and service inquiries.
Ask before you recommend
Collect the customer's needs before pointing them toward a next step.
Keep people in the workflow
Use the shared inbox for requests that need a team member's attention.
Improve the conversation design
Review activity and adjust where answers or journeys need more clarity.
Put customer context to work every day
Build around the moments where a useful reply can change what happens next.
Qualify a new inquiry
Ask what the customer is looking for and capture their initial requirements before your team starts a sales conversation.
Explain a product choice
Use AI to answer common product questions and help customers understand their options.
Follow up on open interest
Create a journey for customers who need another answer before deciding, subject to channel permissions and messaging windows.
Share a relevant update
Send broadcasts to opted-in audiences on supported channels, then handle the replies in your shared inbox.
Guide a purchase
Move from buying questions to payments in chat where available, without making the customer search for the next step.
Review conversation activity
Use analytics to understand how your messaging operation is performing and decide which workflows to improve next.
CRM software, closer to the conversation
What to know about using ALAbrish for customer relationship workflows.
ALAbrish brings customer conversations into a shared inbox and combines them with AI agents, automated journeys, broadcasts, payments in chat and analytics. It helps teams manage the messaging side of customer relationships, from an initial inquiry to follow-up and support.
Every conversation, one AI that never sleeps.
See how ALAbrish turns chats on five channels into revenue — in a 30-minute walkthrough.
