Bring Shoppers Back to Products They Want
Turn product interest into a timely conversation with ALAbrish Technologies. Build retargeting journeys across WhatsApp, Instagram, Messenger, Telegram and TikTok, using connected store data and each channel’s messaging permissions.
Follow up on the product, not just the shopper
Give every reminder a reason to arrive—and every shopper an easy way to respond.
Start with a real signal
Use product views, cart activity or purchase events from connected systems to trigger relevant follow-ups where those events are available.
Keep the product in focus
Reference the item that prompted interest, with product details and a clear path back to shopping.
Answer before asking for the sale
Let AI agents address product questions using your connected knowledge. Route exceptions to a teammate with the conversation intact.
Stop chasing completed orders
Use purchase events from your store to remove converted shoppers from reminder journeys.
See what follows the reminder
Review replies, engagement and connected purchase events to understand which journeys help shoppers move forward.
Different signals deserve different follow-ups
Match the message to what the shopper actually did.
Product interest
When your connected store captures an eligible product-view event, build a follow-up around that item. Invite a question rather than sending a generic promotion.
- Product context
- Helpful questions
- Permission-aware delivery
Build the route from interest to return
Connect your data, define the audience and decide what happens after every response.
- 1
Step 01
Connect your product and customer data
Choose from 150+ integrations to connect your stack, then confirm which product, cart and order events your setup provides.
- 2
Step 02
Define who qualifies
Select an interest or cart signal, set a delay and exclude recent buyers. Check that each recipient is eligible for the channel you plan to use.
- 3
Step 03
Write a useful reminder
Include relevant product context, one clear next step and an invitation to ask questions. Use approved templates where the channel requires them.
- 4
Step 04
Branch around the response
Use the journey builder to route replies to an AI agent or teammate, continue eligible follow-ups, or end the journey after a purchase.
- 5
Step 05
Review and refine
Compare engagement and connected order outcomes. Adjust timing, audience rules and copy before increasing your reach.
One customer journey, without five separate inboxes
Manage conversations across WhatsApp, Instagram, Messenger, Telegram and TikTok in a shared inbox. Use each channel where it fits, without assuming they all allow the same outbound messages.
Choose an eligible channel
Base outreach on customer permissions, available channel capabilities and current messaging rules.
Keep replies with the team
Handle product questions and follow-up conversations in the shared inbox.
Make handoffs useful
Give teammates the conversation context so they can address the question without starting over.
Make the next step clear
Send shoppers to checkout or use payments in chat where supported by your setup.
Build relevance into every retargeting journey
A reminder should help someone decide—not make them wish they had never clicked.
Give shoppers breathing room
Set delays that fit the buying decision. A considered purchase may need more time than a routine refill.
Set a clear stopping point
Define journey limits and exit conditions so a single product view does not become an endless reminder sequence.
Suppress converted shoppers
Use connected order data to exclude buyers from reminders for purchases they have already completed.
Respect opt-outs
Make opt-out handling part of your audience and journey rules. Keep promotional outreach limited to eligible recipients.
Resolve the hesitation
Give shoppers a way to ask about fit, delivery or product details. Route answers through approved knowledge or a human teammate.
Offer help before discounts
Start with useful information and a simple route back to the product. Reserve incentives for audiences and moments where they make sense.
Product retargeting, explained
What to know before building your first journey.
It is a messaging journey built around a shopper’s interest in a product. With supported events from connected systems, you can follow up on product views, abandoned carts or stock requests, then handle replies through AI agents and your team.
Every conversation, one AI that never sleeps.
See how ALAbrish turns chats on five channels into revenue — in a 30-minute walkthrough.
