Automate Business Flows From Chat to Completion
Turn customer conversations into bookings, paid orders and resolved requests. ALAbrish Technologies connects AI agents, your team and business tools across WhatsApp, Instagram, Messenger, Telegram and TikTok.
- Customer messages
- ALAbrish AI acts
- Workflow runs
- Goal achieved
Give every conversation a next step
A useful workflow does more than answer. It collects the right details, moves work forward and brings in a person when needed.
Collect details without the back-and-forth
Let AI agents ask for missing information, answer routine questions and guide customers toward a clear next action.
Build journeys around customer choices
Use the journey builder to connect questions, decisions and follow-ups into a repeatable flow.
Connect conversations to business tools
Use 150+ integrations to connect customer journeys with the systems your team already relies on.
Make payment part of the conversation
Move from answering buying questions to collecting payment in chat where supported, with a clear next step after purchase.
Keep people in the loop
Bring complex requests into the shared inbox so your team can take over with the conversation available.
Automate the work behind the conversation
Start with one recurring process, then connect more of the customer journey.
Lead qualification
Ask new enquiries about their needs, timing and budget before involving sales. Capture useful details and give qualified prospects a clear route to a conversation with your team.
- Capture requirements
- Qualify interest
- Hand off to sales
Turn a repeated task into a repeatable journey
Define the outcome first. Then build the shortest useful path to get there.
- 1
Step 01
Choose one clear outcome
Pick a process with a recognisable finish, such as a qualified enquiry, confirmed booking or resolved support question.
- 2
Step 02
Map questions and decisions
Identify what the customer needs to know, what information you need and which answers should lead to different paths.
- 3
Step 03
Connect the required tools
Link the relevant systems through available integrations so the conversation can support the work behind it.
- 4
Step 04
Define the human handoff
Decide which requests AI can handle and when your team should step in. Make asking for help a clear part of the journey.
- 5
Step 05
Test, launch and refine
Try common scenarios and exceptions before launch. Review analytics and conversations to find confusing questions or unnecessary steps.
Keep the process consistent, not the script
Support customers across WhatsApp, Instagram, Messenger, Telegram and TikTok while adapting each flow to the channel’s available features and messaging rules.
Meet enquiries where they arrive
Give customers a useful starting point on the channels they already use.
Ask only what moves things forward
Keep chat journeys focused, with clear questions and relevant next steps.
Bring teamwork into one inbox
Handle conversations across supported channels without managing a separate team workflow for each.
Respect channel differences
Plan payments, broadcasts and follow-ups around each channel’s capabilities and requirements.
Remove friction without removing human judgement
Design automation around the details that make a flow useful to customers and manageable for your team.
Answer before asking
Let customers get their questions answered before requesting details or pushing them toward a booking.
Branch with purpose
Give a new enquiry, an existing customer and an urgent support request different paths rather than the same questionnaire.
Make the handoff clear
Tell customers when a teammate needs to help and what information will make that conversation more productive.
Follow up with context
Build relevant follow-ups around the journey, subject to customer consent and channel messaging rules.
Look for stalled journeys
Use analytics alongside conversation reviews to understand where customers need a clearer question or a simpler next step.
Improve one flow at a time
Refine a recurring process before expanding automation. Keep what helps customers finish and remove what slows them down.
Business flow automation, explained
What to know before building your first customer journey.
A business flow is a sequence of conversation steps and connected actions designed to reach an outcome. It can combine AI answers, information collection, integrations, payments where supported and a handoff to your team.
Every conversation, one AI that never sleeps.
See how ALAbrish turns chats on five channels into revenue — in a 30-minute walkthrough.
