Keep Tables Full and Orders Moving
Turn messages into reservations, orders and repeat visits with ALAbrish Technologies. AI agents handle routine questions across WhatsApp, Instagram, Messenger, Telegram and TikTok, while your team takes over when a guest needs personal attention.
- Customer messages
- ALAbrish AI acts
- Workflow runs
- Goal achieved
Less message chasing. More guest care.
Automate the conversations that interrupt service without making guests feel ignored.
Guide reservation requests
Collect the date, party size and preferred time before routing the request to your team or connected booking system. Keep requested slots distinct from confirmed reservations.
Answer menu questions
Help guests find dishes, prices and dietary information using your approved menu content. Send allergy questions to staff rather than letting AI guess.
Collect takeaway orders
Guide guests through dish choices, modifiers and pickup preferences. Capture a clear order summary before sending it into your connected workflow.
Arrange deposits in chat
Offer payment steps for reservation deposits or orders through a supported payment integration. Explain the amount and applicable terms before guests pay.
Send useful updates
Trigger booking reminders and order updates from confirmed events in your connected systems. Give guests a clear way to ask for a change.
Bring guests back
Send opted-in guests relevant offers, new-menu announcements or invitations to return. Use broadcasts and journeys without turning every conversation into a promotion.
Build a flow for each kind of visit
Different guest intentions need different questions, routing and next steps.
Dine-in
Turn an Instagram or WhatsApp inquiry into a structured reservation request. Gather the essentials, check availability through a supported integration or staff review, and send confirmation only when the booking is accepted.
- Party size
- Preferred time
- Booking confirmation
Give every message a clear next step
Use the journey builder to connect guest intent with the right restaurant workflow.
- 1
Step 01
Identify what the guest needs
Let the AI agent distinguish a menu question from a booking request, takeaway order or complaint.
- 2
Step 02
Collect the right details
Ask questions based on the request, including location, date, order choices or contact details.
- 3
Step 03
Connect the operational step
Pass structured information to a supported integration or assign it to the right team for review.
- 4
Step 04
Confirm what actually happened
Send a clear confirmation when the booking, order or payment is verified. If it still needs approval, tell the guest it is pending.
- 5
Step 05
Follow up with purpose
Schedule a reminder, request feedback after the visit or invite an opted-in guest back with a relevant offer.
Keep context when your team takes over
Manage WhatsApp, Instagram, Messenger, Telegram and TikTok conversations in one shared inbox. Staff can see the thread instead of asking guests to start again.
Route by restaurant
Use the guest’s chosen location to assign the conversation to the appropriate team.
Escalate sensitive requests
Hand allergy concerns, complaints and refund requests to a person.
Preserve the conversation
Keep collected details in the thread so staff can continue from the last useful step.
Set honest expectations
Explain opening hours and response windows when a request needs staff approval.
Make the conversation part of your workflow
Start with one high-volume task, then expand as your systems and team are ready.
Connect your existing tools
Explore 150+ integrations to connect customer records, payments and operational workflows. Confirm compatibility with your specific booking, POS or ordering system before building the flow.
Build branches, not dead ends
Use the journey builder to handle different locations, service hours and request types, with a human fallback where needed.
Keep AI grounded
Give agents approved menus, policies and restaurant information. Define which questions they can answer and which need your team.
Broadcast with relevance
Share a lunch offer or seasonal menu with an appropriate opted-in audience, subject to each channel’s messaging rules.
Find the friction
Use conversation analytics to review demand, response performance and handoffs. Refine flows where guests repeatedly need help.
Before you automate your restaurant flows
Practical answers for planning your first guest journey.
Yes, when a supported booking integration can verify availability and accept the reservation. Without that connection, the flow can collect a request and route it to staff, keeping it pending until someone confirms it.
Every conversation, one AI that never sleeps.
See how ALAbrish turns chats on five channels into revenue — in a 30-minute walkthrough.
