Turn Customer Conversations Into Your Next Sale
Give every shopping conversation the context it needs. ALAbrish Technologies brings messages, AI assistance and connected store data together so your team can help customers buy—and give them a reason to return.
Know the shopper behind the message
Move from scattered chats to useful customer context across WhatsApp, Instagram, Messenger, Telegram and TikTok.
One place to handle conversations
Bring supported channel messages into a shared inbox. Give sales and support teams a common workspace instead of separate queues on separate devices.
Store context within reach
Use connected e-commerce data to inform replies about purchases and orders. Spend less time asking customers for details your business already holds.
AI for everyday questions
Let AI agents answer recurring questions using the product information and policies you provide. Route conversations that need judgment to your team.
Follow-up with a purpose
Build journeys around shopping intent and available customer data. Make the next message relevant to what the shopper actually needs.
A shorter path to payment
Offer payments in chat where supported, so customers can move from a resolved question toward purchase without an unnecessary detour.
Keep the relationship moving after every reply
Support the first question, the purchase decision and everything that follows.
Product discovery
Turn questions about sizing, materials or compatibility into useful buying guidance. AI agents can draw on your supplied product information, with your team available for more involved requests.
- Product questions
- Buying guidance
- Human handoff
Put your store data to work in chat
ALAbrish offers 150+ integrations across business tools. Connect your commerce workflow, then use the data available through your integration to support better conversations.
Connect the tools you use
Check your store, payment and business tools against the available integration options.
Choose the useful context
Prioritize the customer and order details your team needs to answer common questions.
Make answers consistent
Give AI agents approved product details, delivery information and return policies.
Set clear handoff rules
Decide which requests automation can handle and which should go to a person.
Make follow-up part of the customer experience
Use broadcasts and the journey builder to stay useful—not just visible.
Welcome new subscribers
Start with a helpful introduction when shoppers opt in. Explain what they can ask and what kinds of updates they can expect.
Continue buying conversations
Build follow-up journeys for shoppers who expressed interest but still had questions. Respect channel rules and avoid sending the same prompt repeatedly.
Share relevant launches
Send broadcasts to appropriate opted-in audiences rather than treating every customer as interested in every product.
Support customers after purchase
Use available purchase events to plan helpful follow-ups, such as setup guidance or care instructions.
Plan replenishment reminders
Build timed journeys for products customers buy regularly. Use available purchase context to choose a sensible follow-up interval.
Review conversation performance
Use analytics to understand inbox activity and automation performance. Identify where customers need more help and refine the experience.
Build around a real customer need
Begin with a focused workflow, learn from actual conversations and expand from there.
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Step 1
Connect your channels
Bring your supported WhatsApp, Instagram, Messenger, Telegram and TikTok accounts into the shared inbox.
- 2
Step 2
Add commerce context
Connect relevant store tools and confirm which customer details, order data and events are available.
- 3
Step 3
Prepare your AI agent
Supply approved answers for common shopping questions and define when a teammate should take over.
- 4
Step 4
Launch a focused journey
Choose one use case, such as product-question handling or post-purchase guidance. Test the replies, routing and follow-up before expanding.
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Step 5
Improve from conversations
Review analytics and customer questions. Update your content and workflows where shoppers hesitate or need extra support.
E-commerce CRM, explained
What to know before connecting your customer conversations.
ALAbrish brings customer messaging, AI agents, team replies and automated follow-up into one platform. Connected commerce data adds context, helping your team support shoppers before and after a purchase.
Every conversation, one AI that never sleeps.
See how ALAbrish turns chats on five channels into revenue — in a 30-minute walkthrough.
