Turn WhatsApp Campaigns Into Customer Conversations
Send relevant offers, answer replies with AI, and guide customers toward a purchase in the same chat. ALAbrish connects WhatsApp marketing with your shared inbox, customer journeys, payments, and analytics.
- Customer messages
- ALAbrish AI acts
- Workflow runs
- Goal achieved
Give every campaign a next step
A message starts the conversation. Build the response, follow-up, and handoff around it.
Reach the right audience
Use customer data from connected tools to shape campaign audiences. Keep offers relevant to what people bought, asked about, or signed up to receive.
Send campaigns worth opening
Share product launches, timely offers, and restock updates through WhatsApp broadcasts. Give each message one clear reason to reply or act.
Handle the replies with AI
Let AI agents answer common product and purchase questions using your business information. Bring a teammate into the conversation when it needs a human.
Build follow-ups around intent
Use the journey builder to connect campaign replies with the next relevant message or action. Give interested shoppers a different path from customers who need support.
Move from interest to payment
Help customers choose an option and move toward payment in chat where supported. Keep purchase questions and answers in the same conversation.
Learn from campaign activity
Use analytics to review engagement and conversation outcomes. Spot which offers prompt useful replies and where customers need more help.
Match the message to the moment
Build WhatsApp campaigns around a customer need, not just a date on the marketing calendar.
Product launches
Introduce new products to opted-in customers with a relevant interest. Let shoppers ask about sizes, specifications, or availability before you guide them toward purchase.
- Relevant audiences
- Product questions
- Purchase guidance
Plan the conversation before you press send
Connect the audience, message, and response path in one practical workflow.
- 1
Step 01
Connect your customer context
Bring relevant data into your workflow through ALAbrish’s 150+ integrations. Choose the customer information needed for this campaign.
- 2
Step 02
Define an eligible audience
Select customers with the appropriate WhatsApp opt-in and a reason to hear from you. Account for opt-outs before sending.
- 3
Step 03
Prepare the message and response
Use an approved template where required. Set up AI answers, journey steps, and a human handoff for the replies you expect.
- 4
Step 04
Launch, review, and refine
Send your broadcast and review campaign activity alongside incoming conversations. Use what customers ask to improve your next message.
WhatsApp leads the campaign. Your inbox connects the channels.
Manage WhatsApp alongside Instagram, Messenger, Telegram, and TikTok in a shared inbox, so your team can work across channels without juggling separate workspaces.
Keep replies visible
Give marketing, sales, and support a shared place to handle incoming conversations.
Put AI on routine questions
Use AI agents to cover common enquiries while teammates focus on more involved requests.
Make human help accessible
Build a handoff into your campaign journey for questions that need a person’s judgement.
Respect each channel’s rules
Adapt outreach to the permissions and messaging policies of each channel.
Earn the next conversation, not just attention
Use automation to make messages more useful—not simply more frequent.
Start with permission
Build your audience through clear WhatsApp opt-ins. A phone number alone is not permission to send marketing messages.
Make the offer specific
Say what is available, who it is for, and what to do next. Include important conditions rather than leaving customers to discover them later.
Be ready for questions
Prepare your AI agent with accurate product and policy information before the campaign launches.
Leave room for a person
Not every reply belongs in an automated sequence. Give complex requests and sensitive complaints a human response path.
Measure beyond the send
Review the conversations your campaign creates. Repeated questions can reveal unclear copy, missing product details, or a confusing purchase step.
WhatsApp marketing, with the details covered
What to know before building your first campaign with ALAbrish.
You can send broadcasts, build automated customer journeys, answer replies with AI agents, and manage human conversations in a shared inbox. Payments in chat, analytics, and integrations help connect campaigns with the rest of your customer workflow.
Every conversation, one AI that never sleeps.
See how ALAbrish turns chats on five channels into revenue — in a 30-minute walkthrough.
