Built for
Ecommerce
Turn Shopping Conversations Into Your Next Sale
Help shoppers choose, buy and come back with ALAbrish Technologies. Connect WhatsApp, Instagram, Messenger, Telegram and TikTok conversations with AI agents, a shared inbox and automated customer journeys.
Remove the questions standing between browsing and buying
Give shoppers useful answers and clear next steps, without making your team handle every message.
Guide product discovery
Help shoppers narrow their choices by size, style, budget or intended use. AI agents can answer from the product information you connect.
Keep social interest moving
Turn questions arriving through Instagram, TikTok and Messenger into helpful shopping conversations. Keep replies and follow-ups together in your shared inbox.
Follow up on unfinished purchases
Build journeys triggered by connected store events to reach eligible shoppers who leave before buying. Offer help with delivery, sizing or checkout instead of sending another generic reminder.
Make checkout easier
Bring payment options into the conversation where supported. Give shoppers a clear route to complete their purchase while their questions are still answered.
Handle routine order questions
Use connected order data to help answer delivery and status questions. Route exceptions to a person with the conversation context intact.
Give customers a reason to return
Create relevant replenishment, new-arrival and post-purchase journeys. Use available purchase data and customer consent to guide your outreach.
One conversation strategy, from first question to next order
Match your automation to what the shopper needs—not just where they clicked.
Before purchase
Answer the practical questions that product pages cannot always settle. Help shoppers compare options, understand store policies and decide what fits their needs.
- Product guidance
- Policy answers
- Buying intent
Automate the repeat questions. Keep people on the exceptions.
Your AI agents and support team work in the same conversation flow, so shoppers do not have to choose between a quick answer and real help.
Give AI a reliable starting point
Connect product information, FAQs and store policies to ground routine answers.
Define when to hand over
Build escalation paths for sensitive complaints, unclear requests and cases that need approval.
Keep the thread together
Let teammates review the conversation before stepping in, reducing repeated questions.
Spot what needs fixing
Use conversation analytics to identify recurring questions and improve your answers or journeys.
Start with one shopping problem worth solving
Launch a focused workflow, learn from real conversations and expand from there.
- 1
Step 01
Connect your channels and store tools
Bring supported messaging channels into your shared inbox and explore 150+ integrations to connect the systems behind your store.
- 2
Step 02
Prepare your shopping answers
Add the product details, delivery policies and return information your customers ask for most.
- 3
Step 03
Build the conversation flow
Use the journey builder to define triggers, responses and handoffs. Check consent requirements and channel rules before adding outbound messages.
- 4
Step 04
Test, launch and refine
Test common questions and edge cases, then review conversations and analytics to see where shoppers still need help.
Keep your storefront conversations connected behind the scenes
Bring messaging, automation and customer context into a practical workspace for daily ecommerce operations.
A shared inbox across channels
Handle WhatsApp, Instagram, Messenger, Telegram and TikTok conversations in one place rather than moving between separate channel inboxes.
Integrations that add context
Use ALAbrish's 150+ integrations to connect relevant store, CRM and business tools. Available actions depend on the integration you choose.
Broadcasts with a purpose
Reach eligible customers with relevant launches, offers and updates. Plan outreach around consent, audience needs and each channel's messaging rules.
Journeys beyond a single reply
Link customer messages and supported store events to the next useful action, from answering a question to bringing in your team.
Analytics you can act on
Review conversation and campaign performance to understand demand, find friction and decide which workflow to improve next.
Questions before you connect your store?
Here is how ALAbrish fits into an ecommerce customer-conversation workflow.
ALAbrish supports WhatsApp, Instagram, Messenger, Telegram and TikTok conversations. Messaging features, outbound permissions and payment availability vary by channel and account setup.
Every conversation, one AI that never sleeps.
See how ALAbrish turns chats on five channels into revenue — in a 30-minute walkthrough.
