Bring Every Customer Conversation Into One Inbox
Connect WhatsApp, Instagram, Messenger, Telegram and TikTok with ALAbrish Technologies. Give your team one place to reply, automate routine questions and move conversations toward a booking, purchase or resolution.
WhatsApp
Instagram
Messenger
Telegram
TikTok
Different channels. One way to work.
Stop managing customer messages as separate jobs in separate apps.
A shared inbox for your team
Handle conversations across connected channels from one workspace. Find the next message that needs attention without checking five separate inboxes.
AI for the repeat questions
Use AI agents to answer routine questions and collect details before your team steps in.
Journeys beyond the first reply
Build conversation flows that guide customers from an initial question to a useful next step.
Payments inside the conversation
Offer payments in chat where supported, helping customers act when they are ready to buy.
Tools that stay connected
Use 150+ integrations to connect conversations with the systems your team already relies on.
Keep the channel. Simplify the work.
Manage each channel through a shared workspace while respecting its messaging rules and available features.
Answer product questions, support customers and guide purchase decisions in WhatsApp. Combine AI replies, team support and eligible broadcasts without treating every message as a manual task.
- Customer support
- Purchase guidance
- Opted-in broadcasts
Automate the routine. Keep people within reach.
A good conversation does not force customers to choose between speed and useful help. Give AI a defined role and your team room to handle the rest.
Answer common questions
Let AI agents handle recurring questions about your products, services and processes.
Collect details early
Ask for the information your team needs before a request reaches a person.
Build a clear next step
Use the journey builder to guide customers toward support, booking or purchase.
Bring in your team
Use the shared inbox for requests that need judgment, reassurance or a tailored answer.
Make every conversation useful
Connect sales, service and follow-up instead of building a separate process for every channel.
Qualify incoming leads
Ask what a customer needs, capture key details and help your sales team focus the next conversation.
Guide product choices
Answer buying questions while interest is fresh. Help customers understand their options before asking them to commit.
Support booking requests
Collect booking preferences through a guided conversation and connect the next step with your existing tools.
Handle everyday support
Automate familiar questions and keep more involved requests accessible to your team in the shared inbox.
Send relevant broadcasts
Reach eligible, opted-in audiences on supported channels. Plan outreach around customer needs and each platform's messaging requirements.
Review what needs work
Use conversation analytics to assess activity and performance. Make informed decisions about where to refine automation or add team attention.
Start with your busiest customer conversations
Bring channels together first, then add automation where it solves a clear problem.
- 1
Step 01
Connect your channels
Connect eligible business accounts for WhatsApp, Instagram, Messenger, Telegram and TikTok, following each platform's setup requirements.
- 2
Step 02
Bring your team together
Use the shared inbox as the working space for customer replies and agree on how your team will handle incoming requests.
- 3
Step 03
Design useful automation
Set up AI agents and journeys around repeat questions, lead details and common next steps. Decide where a person should take over.
- 4
Step 04
Connect and improve
Link relevant business tools through integrations, then use analytics to review your workflows and refine the customer experience.
Omnichannel without the guesswork
What to know before bringing your customer channels together.
ALAbrish supports customer conversations across WhatsApp, Instagram, Messenger, Telegram and TikTok. Connection requirements and available messaging features depend on each platform and your account's eligibility.
Every conversation, one AI that never sleeps.
See how ALAbrish turns chats on five channels into revenue — in a 30-minute walkthrough.
