Give Every Conversation the Right Agent
Bring AI agents and human teammates together across WhatsApp, Instagram, Messenger, Telegram and TikTok. ALAbrish Technologies connects your inbox, automation and customer workflows so every handoff moves the conversation forward.
More agents. Less passing customers around.
Give AI and people distinct jobs, with a shared workspace to keep their work connected.
A shared place to work
Bring conversations from connected channels into one inbox. Give teammates a clear view of the request before they reply.
AI agents with a purpose
Build focused agents for common questions, product guidance or lead qualification instead of asking one bot to handle everything.
Human expertise when it matters
Use your conversation workflows to bring in a teammate for exceptions, sensitive requests or decisions that need judgment.
Workflows that connect the work
Use the journey builder to connect questions, answers and next actions. Turn a useful conversation into a booking, purchase or follow-up.
Connected business tools
Connect your conversation workflows with 150+ integrations. Keep customer interactions closer to the systems your team already uses.
Build your team around customer needs
Start with a clear responsibility for each agent, then define where a person should take over.
Sales
Let an AI agent ask about needs, budget and purchase timing. Bring a salesperson into the conversation when the customer needs tailored advice or is ready to discuss the details.
- Qualify enquiries
- Guide product discovery
- Hand over to sales
Escalation should feel like progress
Plan the transition between AI and people as carefully as the first reply. Customers should know what happens next, and teammates should know why they are needed.
Define the boundary
Decide which requests AI can handle and which belong with your team.
Collect useful details
Ask for the information a teammate needs before moving the request along.
Keep the exchange in view
Use the shared inbox to review the conversation before responding.
Set a clear expectation
Build a handoff message that explains the next step without promising an unrealistic response time.
Build a multi-agent workflow with intent
Start with one repeatable customer need. Expand once the conversation works well from first message to resolution.
- 1
Step 01
Choose the conversation
Pick a focused use case, such as qualifying inbound leads or answering delivery questions.
- 2
Step 02
Define each agent's job
Set the purpose, information needs and limits for each AI agent and human role.
- 3
Step 03
Connect the next actions
Use the journey builder and relevant integrations to link replies with business workflows.
- 4
Step 04
Test the handoffs
Walk through routine questions, unclear requests and exceptions. Check that customers have a sensible next step in each case.
- 5
Step 05
Review and refine
Use conversation reviews and analytics to identify weak answers, unnecessary steps and opportunities for better automation.
Give every agent a useful next move
Connect conversations to the capabilities that help your team finish the job.
Omnichannel inbox
Manage conversations across WhatsApp, Instagram, Messenger, Telegram and TikTok from a shared workspace.
AI agents and chatbots
Automate repeatable exchanges so your team can spend more time on requests that need attention.
Journey builder
Map the path from an initial question to the next relevant action, with branches for different customer needs.
Broadcasts
Start relevant conversations with eligible audiences, subject to channel rules and consent requirements.
Payments in chat
Connect buying conversations with payment steps where supported by your channel and payment setup.
Conversation analytics
Review performance and spot where your workflows need attention. Use what you learn to improve both automated and human interactions.
Understanding the multi-agent platform
How AI agents, human teammates and connected channels work together.
It is a workspace for coordinating multiple agents around customer conversations. In ALAbrish, that includes AI agents and human teammates, supported by a shared inbox, conversation journeys and connected business tools.
Every conversation, one AI that never sleeps.
See how ALAbrish turns chats on five channels into revenue — in a 30-minute walkthrough.
