Make WhatsApp Conversations Work Around the Clock
Give customers answers, qualify enquiries and guide purchases without making your team handle every message. ALAbrish connects AI agents, conversation journeys and human support in one shared inbox.
- Customer messages
- ALAbrish AI acts
- Workflow runs
- Goal achieved
Turn incoming messages into useful next steps
Build WhatsApp conversations that help customers get something done—not just acknowledge that they messaged you.
Answer repeat questions
Let an AI agent handle questions about products, policies and services using the business information you provide. Give your team more time for cases that need judgement.
Qualify incoming leads
Ask about requirements, budget or timing before routing an enquiry to sales. Pass along the answers so the next conversation starts with context.
Guide product decisions
Help shoppers narrow down options through a few focused questions. Move from browsing to a relevant recommendation in the same conversation.
Handle order enquiries
Connect your order system so customers can request updates through chat. Route exceptions, such as a missing delivery, to your support team.
Bring payments into chat
Guide customers from a confirmed choice to a supported payment flow. Keep payment instructions connected to the conversation instead of starting a separate follow-up thread.
Hand over with context
Move conversations to a person when a customer asks or a request needs attention. Keep the message history in the shared inbox so your team can pick up where the bot stopped.
One chatbot, different jobs across the customer journey
Start with the conversation that takes the most effort today, then expand your automation.
Sales
Welcome new enquiries and collect the details your sales team needs. Use journey rules to send qualified prospects to the right team or guide them towards a purchase.
- Lead qualification
- Product guidance
- Sales handoff
From a recurring question to a working journey
Combine AI answers with clear rules for actions, routing and escalation.
- 1
Step 01
Choose a clear first task
Start with a defined use case, such as delivery enquiries or lead qualification. Decide what a successful conversation should achieve.
- 2
Step 02
Prepare the answers and connections
Provide relevant business information and connect the systems the journey needs. ALAbrish offers 150+ integrations to help connect conversations with business workflows.
- 3
Step 03
Map the conversation
Use the journey builder to define questions, branches and next actions. Set clear points where an AI agent answers or a person takes over.
- 4
Step 04
Test before you launch
Try common requests, unclear messages and questions the bot should not answer. Check that handoffs reach the intended team.
- 5
Step 05
Review and improve
Use conversation analytics to understand where customers progress and where they need help. Refine answers and journey branches as real enquiries come in.
Let AI help without leaving customers stranded
A useful chatbot knows its job—and has a clear route to a person when the conversation needs one.
Define the scope
Choose the topics and tasks your AI agent should handle before putting it in front of customers.
Make escalation explicit
Build a handoff path for sensitive issues, complex requests and customers who want human help.
Keep context visible
Give agents the conversation history in the shared inbox, rather than asking customers to start again.
Set honest expectations
Use your journey to explain when a team member will respond if live help is unavailable.
Start on WhatsApp. Keep your operation connected.
WhatsApp automation works better when it sits alongside your other channels, customer systems and team workflows.
One shared inbox
Manage conversations from WhatsApp, Instagram, Messenger, Telegram and TikTok in one workspace.
AI and journeys together
Use AI for conversational answers and the journey builder for defined steps such as collecting details or routing a request.
150+ integrations
Connect supported business tools so your chatbot can contribute to the workflows your team already uses.
Broadcasts that invite action
Connect outbound WhatsApp campaigns to reply journeys, with consent and template requirements built into your planning.
Analytics for the next improvement
Review conversation activity and journey performance to decide which answers, branches or handoffs need attention.
WhatsApp chatbot automation, explained
What to know before building your first automated conversation.
You can automate common questions, lead qualification, product guidance, feedback collection and routing to your team. With suitable integrations, journeys can also support order enquiries and payment steps. The right scope depends on your business information and connected systems.
Every conversation, one AI that never sleeps.
See how ALAbrish turns chats on five channels into revenue — in a 30-minute walkthrough.
