Turn Product Questions Into Confident Purchases
Help shoppers choose, buy and get support without losing the conversation. ALAbrish connects AI agents, payments in chat and your team across WhatsApp, Instagram, Messenger, Telegram and TikTok.
Keep the next step within reach
Give shoppers useful answers at the moments that decide a purchase.
Find the right product
Ask about budget, preferences and intended use, then guide shoppers toward relevant options using your connected product information.
Resolve purchase doubts
Answer questions about sizing, materials, delivery and returns using your approved store content. Pass exceptions to your team instead of guessing.
Move from chat to checkout
Offer payment options in supported conversations or share a checkout link, so shoppers know exactly how to complete their purchase.
Follow up on unfinished carts
Build reminders around available cart events and customer consent. Give shoppers a way to ask what held them back, not just another prompt to pay.
Answer order questions
Use connected order data to help customers check progress. Route missing deliveries and other exceptions to the right person.
Bring in a person
Move complex requests into the shared inbox with conversation context intact. Your team can pick up where the bot left off.
One conversation can do more than sell
Build different journeys for shoppers browsing, buying and coming back.
Discovery
Turn a message from Instagram, Messenger or TikTok into a useful product conversation. Ask a few focused questions before suggesting what to explore.
- Preference questions
- Product guidance
- Relevant next steps
Put store information behind every answer
Use ALAbrish's 150+ integrations to connect conversations with the systems your business relies on. Available actions depend on the integration and data you connect.
Product information
Ground recommendations in connected catalog details rather than generic suggestions.
Customer records
Use available customer context to make follow-ups more relevant.
Order data
Bring connected order details into support journeys.
Journey triggers
Start the right follow-up when a supported store event occurs.
Build a bot around your store
Start with a focused shopping journey, then expand as you learn what customers need.
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Step 1
Connect your channels
Bring your supported WhatsApp, Instagram, Messenger, Telegram and TikTok accounts into one conversation workspace.
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Step 2
Add your store knowledge
Provide approved product guidance, delivery policies and return rules. Connect the systems needed for your chosen journey.
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Step 3
Map the buying journey
Use the journey builder to define questions, recommendations, checkout routes and human handoffs.
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Step 4
Test the difficult questions
Check unclear requests, unavailable information and policy exceptions before opening the journey to customers.
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Step 5
Launch and refine
Review conversation analytics to find unanswered questions and points where shoppers stop progressing.
Keep your team in control
Let AI handle routine conversations while your people manage exceptions and improve the experience.
One shared inbox
Manage conversations across connected channels without making your team switch between separate inboxes.
Clear handoff points
Define when a journey should bring in a person, from an unresolved product question to an order problem.
Purposeful broadcasts
Send relevant offers to opted-in audiences, respecting each channel's messaging rules.
Visible journey logic
Map what happens after an answer, a checkout prompt or a request for help in the journey builder.
Insights worth acting on
Use analytics to spot recurring questions and friction. Improve the answer or journey where shoppers need it most.
Before you put your bot to work
What to know about channels, store connections and customer support.
ALAbrish supports customer conversations across WhatsApp, Instagram, Messenger, Telegram and TikTok. Available message formats, automation actions and payment options vary by channel and account eligibility.
Every conversation, one AI that never sleeps.
See how ALAbrish turns chats on five channels into revenue — in a 30-minute walkthrough.
