Turn Customer Conversations Into Confirmed Appointments
Help customers book, reschedule and get answers through WhatsApp, Instagram, Messenger, Telegram and TikTok. ALAbrish Technologies connects AI agents, booking journeys and your team in one shared inbox.
- Customer messages
- ALAbrish AI acts
- Workflow runs
- Goal achieved
Make booking the easiest part of their day
Keep customers moving from their first question to a time that works.
Answer before they book
Let AI agents handle common questions about services, pricing, location and preparation using the information you provide.
Collect the right details
Ask for service type, preferred location and contact details in a guided conversation. Give your team useful context before the appointment.
Connect the booking step
Use a supported scheduling integration to work with availability, or guide customers to your booking link. Build the journey around your existing setup.
Send timely reminders
Build confirmation and reminder journeys that explain when to arrive and what to bring. Send messages according to each channel’s permissions and rules.
Request a deposit
Add a payment step where supported so customers can secure their appointment. Make the amount and cancellation terms clear before they pay.
Hand over without starting over
Route special requests and unanswered questions to a teammate in the shared inbox, with the conversation history attached.
Support customers before and after they choose a time
Build distinct journeys for new bookings, changes and return visits.
First-time bookings
Turn a question about your services into a clear next step. Explain the options, collect essential details and guide the customer to book.
- Service questions
- Customer details
- Booking guidance
From incoming message to a clear confirmation
Use the journey builder to define what happens next—and when a person should step in.
- 1
Step 01
Connect your conversation channels
Bring booking enquiries from WhatsApp, Instagram, Messenger, Telegram and TikTok into a shared inbox.
- 2
Step 02
Define your services and rules
Add service information, required questions, preparation instructions and handoff conditions for your AI agent.
- 3
Step 03
Set up the scheduling route
Connect a supported booking tool, share a booking link or assign appointment requests to your team. Confirm integration requirements before launch.
- 4
Step 04
Confirm and follow up
Trigger confirmation only after the booking is verified. Add permitted reminders and a clear path for cancellations or changes.
Let AI handle routine questions, not guesswork
Keep booking conversations useful while giving your team control over exceptions.
Work from approved information
Give the AI agent clear service details and booking policies to reference.
Verify before confirming
Base confirmations on your scheduling system or a teammate’s approval—not a customer’s preferred time alone.
Escalate unusual requests
Send custom services, policy exceptions and unresolved questions to the right teammate.
Respect messaging permissions
Design follow-ups around customer consent, channel messaging windows and template requirements.
Keep the conversation connected to the work
Booking automation works better when your inbox, tools and team work together.
One place for booking enquiries
Manage conversations across connected channels in a shared inbox instead of asking staff to monitor separate apps.
150+ integrations
Explore connections across your business tools. Check which scheduling actions your chosen integration supports before designing the journey.
Journeys that match your process
Build different paths for service types, locations and customer needs, with handoffs where human approval matters.
Visibility into conversations
Use analytics to review conversation activity and team performance. Look for repeated questions and points where customers need more help.
Relevant follow-up
Use permitted broadcasts to share booking opportunities with opted-in audiences, then handle replies in the same workspace.
What to know before you automate
Plan a booking experience that fits your tools, team and customers.
You can guide customers through booking in a conversation. Whether the appointment can be completed entirely in chat depends on the channel and scheduling integration. You can also share a booking link or have a teammate confirm the request.
Every conversation, one AI that never sleeps.
See how ALAbrish turns chats on five channels into revenue — in a 30-minute walkthrough.
